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  Refund Policy

1. What is eCB's return policy?

Our official return policy for all eCB products is as follows:

eCB will, at its discretion, allow for the return or replacement of any defective product within 2 weeks from the date of purchase. After 2 weeks all sales are final.

2. Do any eCB products have a different return policy?

Our sellers are not permitted to make any guarantee that conflicts with our return policy. However, we have an enormous inventory of products and it can be difficult to monitor all of them all the time. If you find a product with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

3. What is the difference between a refund and a cancellation?

If a customer requests a refund, the money for the requested transaction is refunded back to the customer. Multiple payment returns can be provided as long as they are within the standard 2 week return period.

4. How are customer inquiries handled?

When a customer reaches us by phone or email or Live Help, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.

Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

5. What about customers who try to abuse the return policy?

Customers requesting serial or repeated returns will be blocked from making further purchases.

6. What is the policy for returns requested within 2 weeks?

Customers requesting a return within 2 weeks of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.

Buyers requesting a return within 2 weeks of purchase will have their request reviewed and usually approved by our customer service team.

7. What is the policy for returns requested after 2 weeks?

Customers requesting a return after 2 weeks will be directed to the Seller for technical support. Sellers may request a return, on behalf of customers, of any card or payout purchase up to 12 weeks after the date of the eCB customer's purchase.

8. Is there any other reason why a sale might be reversed?

eCB has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, and requests from verified judiciary or law enforcement agents.

9. Is The Return Policy applicable to Used and Refurbished Products?

The Return Policy is not applicable to Used and or Refurbished Products.


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