Payment Threshold

The Payment Threshold is a predetermined minimum amount of money you must have in your account before we cut you a payout. You may select an amount from $10 to $10,000 as your Payment Threshold amount. The default setting is $100. We hold your payout until your payable balance reaches this amount. To change your Payment Threshold, login to your account and select the "Account Settings" tab. Select the Payment Threshold of your choice, and click the "Save Changes" button.

Completed Sales

eCB purchases product from Sellers at a wholesale price equal to 92.5% to 95% of retail, less a $1 stocking fee. eCB also collects and remits VAT taxes as required. If an affiliate generated the sale, the wholesale price is automatically split between the Seller and affiliate according to the commission percentage set by the Seller. Amounts are credited to the Seller and affiliate at the moment of sale.

Returned Sales

As part of our commitment to quality customer service, eCB may approve a return in response to a customer dispute. When a sale is returned the customer receives a 100% refund and payouts from that sale are debited back out of the corresponding Seller and affiliate accounts. From the Seller's account we also charge $1 per returned online payout sale. (There is no similar charge for credit card returns.)

Revoked Sales

A purchase is revoked if the customer's bank later claims the purchase was unfunded or fraudulent. Revoked sales cost us money and harm our reputation as a reliable product retailer. In these instances we charge $1 per revoked online payout, $5 per American Express or Discover chargeback, and $15 per all other credit card chargebacks from the Seller's account. We will charge an additional $35 penalty per credit card chargeback if the Seller's products generate in excess of 1% chargebacks in any 90-day period. eCB reserves the right to delist any product or group of products at any time.

These practices can help prevent revoked sales:

1. Remind the customer that your product brand name will not appear on their credit card statement. Instead they will see the name of product retailer "ComputerBay*COM".
2. Make it very easy for the customer to contact you for technical support. Visibly display your email address on the page so that they can write it down. If you have a business phone number, provide them with that too.
3. Let the customer know that product is backed by eCB's guarantee of quality customer service and that eCB will be happy to help them if there is any problem with their purchase

Debit Backdating

Returns and revokes are backdated 8 days for accounting purposes. For example, if a return is processed on the 7th of the current month, the debit is applied to the previous pay period.

Return Allowance

We withhold a fraction from each payment that is credited back to your account after six pay periods (about 90 days). These funds are used to manage quality issues that may arise with products you sell or promote. The standard return allowance is 10%. eCB may adjust your return allowance at any time.

Determination of affiliate

The affiliate (if any) associated with any eCB sale is determined by an automated customer tracking system. Any decision made by this system is final and not subject to petition or debate. Though we believe our tracking system to be more fair and accurate than any alternative, we make no representation regarding the ability of the system to track any specific customer, for any specific length of time.

Account Closure

You may close your account at any time. Any closing balance under $10 will be forfeited. To close your account please use the Account Questions form.

Account transfer

At your request we can change the payee associated with your account. To initiate this process we need a signed authorization statement from the current payee sent to us via certified mail. A $50 account transfer fee applies.

Dormant Accounts

Accounts with a positive balance but no earnings for an extended period of time are considered dormant. Dormant accounts are subject to a charge of $1 per pay period after 90 days of inactivity, $5 per pay period after 180 days of inactivity, and $15 per pay period after 365 days of inactivity.

Customer Distribution Requirement

eCB accounts cannot be used for the sole purpose of collecting rebates or otherwise extending credit to yourself or others. In compliance with legalities, eCB will withhold payment of any account balance until it contains standing sales made with 5 or more different credit card numbers, including at least one Visa card, and one MasterCard.

Legal Limitations

This document is not a warranty. For more detail please consult the eCB Client Contract.