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1. What is eCB?

eCB is the Internet's largest retailer of Computers, Computer Accessores and Computer Related Services and downloadable software.

2. What forms of payment does eCB accept?

eCB customers can pay by Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Carte Blanche, and JCB. All Payments are processed by

3. I want to pay for a product with an online payout. How do I fill out the form?

All Online payouts are processed by Pay Pal

4. I want to buy a product from eCB, but I do not want to pay online. Can I send a payout or money order to eCB?

No. eCB accepts payments by credit/debit card through our secure server only. All Credit Card and Cheque Payments are Processed by Pay Pal.

5. I tried to buy a product, but my credit card was declined. I know my card is good, so why did your system decline it?

We recommend contacting your credit card company first to determine if there is an issue with the provider that can be resolved. If your credit card company denies declining any charge, then your card was declined by our risk management system. This is a separate authorization system, so we cannot provide any information regarding the decline. You may try using a different credit card or allowing 24-48 hours to lapse before making another attempt.

Unfortunately, eCB cannot override any decline or process transactions manually. We realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both us and our clients. It's better that we err on the side of caution, rather than risk facilitating counterfeit transactions. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involved. We do our best to protect our clients from fraud.

6. I see a charge from eCB on my bank statement, but I don't recall what I bought. Where can I find out?

If you see a charge by eCB or eComputerBay on your bank statement, chances are that you or a person in your household made a purchase from eCB. Our customer service team can provide you with further details on the purchase.

You can contact our customer Support using our Live Help System.

7. I need technical support for the product I purchased. Who do I contact?

If you experience trouble downloading a product, or you have other technical issues with a product, please contact the seller of the product directly. Contact information for the product's seller is included in the confirmation email we send you immediately following your purchase. Remember, the product seller is an expert on the product itself and can give you personalized technical support. Please be patient and allow the seller two business days to respond.

If you have contacted the seller, but after two business days the issue remains unresolved, eCB will be happy to assist you directly.

8. eCB approved a return, but the account to which the credit was issued has been closed. Can eCB credit an account other than the one I used at the time of the purchase?

Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

9. eCB sent me an email confirming my return approval, but the credit has not posted to my account. When will I receive my credit?

If you used your credit/debit card or your PayPal account to make your purchase, the credit to your account could take up to 5 business days to post to your account. If you used an online payout to make your purchase, the credit to your account could take up to 15 business days to post to your account. Please keep in mind that "business days" are Monday through Friday and exclude U.S. holidays. If you have not received your credit after 5 or 15 business days (depending on how you paid), please contact us for assistance by filling out our Contact Form or use our Live Help System..

10. I have not received my subscription or product, who do I need to contact?

Please email the seller of your product to find out why you have not received your product or subscription this month. Sellers are responsible for delivering their products for both the initial purchase and any subsequent monthly products.

Contact information for the product's seller is included in the confirmation email we send you immediately following your initial purchase. And Additionally You can find a Link to Contact the Seller in the Buying section of your Account. Remember, the product seller is an expert on the product itself and can give you personalized technical support. Please be patient and allow the publisher two business days to respond.

If you have contacted the Seller, but after two business days the issue remains unresolved, eCB will be happy to assist you directly.

 
 



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